Refund policy

Refund Policy

We want you to love your order. Please read our policy carefully before purchasing.

Custom & Personalised Items

All custom-made items (including made-to-order, personalised, or “make your own” pieces) are non-refundable, as they are created specifically for you.

However, this does not affect your rights if an item is faulty, damaged, or not as described.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We will offer you one of the following:

• A replacement

• A repair

• A full refund

To process your request, we require:

• Your order number

• Clear photos showing the issue

Items That Break Within 14 Days

If your item breaks within 14 days of delivery, we’re happy to help.

Depending on the situation, we may offer:

• A repair

• A replacement

• A full or partial refund

Eligibility:

• You must contact us within 14 days of delivery

• Provide your order number and clear photos

• The item must not show signs of misuse, improper care, or excessive wear

Returns & Cancellations (Non-Custom Items)

For non-personalised items, you may request a return within 14 days of delivery.

To be eligible:

• The item must be unused and in its original condition

• You must contact us before returning the item

Please note:

• Buyers are responsible for return shipping costs

• Original shipping costs are non-refundable

Non-Returnable Items

We do not accept returns for:

• Custom or personalised items (unless faulty)

• Sale or discounted items

• Items damaged due to misuse, improper care, or normal wear and tear

Shipping Information

We ship worldwide.

Estimated delivery times:

• Europe & USA: 2–4 working days

• Rest of the world: 3–7 working days

Please note:

• Delivery times are estimates and may vary due to customs or courier delays

• We are not responsible for delays once the item has been dispatched

Shipping Costs

• Original shipping costs are non-refundable

• Return shipping costs are the buyer’s responsibility, unless the item is faulty or incorrect

Contact Us

If you have any questions or concerns, please contact us at
info@everaftercrafts.com or 07441453541 and we’ll be happy to help 💌